FAQ

Did you take these photos?

Yes! This is the only place I'll sell my photos too - if you see them anywhere else, think twice. Better yet, email me to let me know!

 

Where does my print ship from?

Depends! They ship out from three regions: the USA, the UK and Australia. The printer that is closest to your shipping address will be chosen.

 

How long does it take to despatch my order?

Usually 2 working days, but during busy periods like the holiday season, it can be slightly longer. 

 

What are the differences in shipping services?

I try to ship as cheaply as possible. In fact, most regions have free economy/base rate shipping! Here are the shipping rates explained.

- P2P UnTrak (Fedex): Untracked, takes 2-7 working days after despatch

- Direct Link Level 2: Untracked, takes 7-14 working days after despatch

- Direct Link Level 3: Tracked, takes 7-10 working days after despatch

 

- RM48 (Royal Mail): Tracked, takes 3-9 working days after despatch

- RM24 (Royal Mail): Tracked, takes 1-3 working days after despatch

- DPD Next Day: Tracked, takes 1 working day after despatch

 

- USPS First Class Tracked: Tracked, takes 4-9 working days after despatch

- USPS Priority Mail Tracked: Tracked, takes 2-4 working days after despatch

 

- Expedited/Express Tracked: Tracked, takes 1-10 working days after despatch (depends on your location - destinations like South America will be at the longer end of the wait)

 

What are the print size differences?

4x6" / 6x4" = similar to a postcard

8x12" / 12x8" = slightly bigger than your standard magazine cover

16x24" / 24x16" = double the size of the above

Each listing has a second image comparing the three print sizes, but this might also be a helpful reference:

Mockup image of multiple print sizes on the wall, showing portrait and landscape variations of 4x6, 8x12 and 16x24 inches.

 

Will I get charged import duties / customs fees?

If you're local to the UK, Australia or the USA, most likely not. US orders might be subject to state-variable sales tax once in transit, but this can't be guaranteed. If you're in Europe, chances are you will have an import fee to pay. 

 

Can I track my order?

Depends what type of shipping you chose at checkout! The cheapest methods (like Direct Link Level 2, or P2P UnTrak) are often untracked - but you can upgrade to shipping with tracking, just so you can follow your order.

 

Can I search the site by location or artist?

Yes! Use the search bar to look up photos by city (i.e. 'London', or 'Halifax'), or go via the Collections page to see the code associated with a specific artist (like 'PMR', 'CPL' or 'BG') - you can figure out who's who from there.

 

I want a photo print in a size you don't offer, how do I get this?

Chances are we can work it out! :) The sizes I offer work in a ratio that means the image doesn't get cropped, but realistically, most sizes (and there are a LOT) would look good - even scaling bigger than 24x16"! I can print on lots of different apparel too, not just photo paper. Just email me and we can have a chat about it!

 

Can I have a refund?

As all orders are custom printed to order, I can't accept refunds. I can only refund you if you suspect that your order is missing, or it has turned up damaged. Please allow enough time for your order to arrive - if there's still no sign, 25 working days or longer is a good time to get in touch.

If for any reason you want to cancel, you have 3 hours to change your mind after placing an order - I should be able to halt your order and refund you, timezones permitting (I might not be awake)!

If your print order is damaged, I'll need photographic evidence for the claim - but please let me know as soon as it's arrived. Send me photos + an order number and I can try to resolve this for you!